
support

instructor materials

training for instructors

Support

Free assistance when you need it most

"Our friend, Chandra Parikh ... couldn't speak highly enough about how well the weekend play of the game went with his French students ... Another example of your super service to users."
Stanley J. Shapiro, Professor of Marketing, Simon Fraser University, Canada
full quote>>

As a user of Web Marketplace, you receive free support via email or over the phone.

Need help tying Marketplace into your course? Have a question about your simulation game in progress? You can talk to one of our Web Marketplace support specialists.

Email our support center or call us at +1 (865) 522 1946.

Regular support is available Monday through Friday 8AM - 9PM and Saturday & Sunday 10AM - 7PM Eastern Time (New York Time), except during company holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day. Emergency support available 24 hours a day for registered Instructors.

Free instructor materials to save your time

Ready to use handouts, lectures and presentations will save you time when getting everything in place for your course. University faculty who are registered Web Marketplace Instructors can download an assortment of materials to be used in the class. These include PowerPoint presentations, coaching tips, grading guidelines, test banks and more.

View the sample instructor materials.

Free training for instructors

Although the instructor materials and our live support provide everything you need to successfully use the Web Marketplace simulation in your class, there are different ways for structuring your course around the simulation, and many teaching methods to use. To learn how to make the most out of simulations in learning, join one of our free workshops designed for the university teachers who use or plan to use Marketplace simulation in their class.

Read about free Train-The-Trainers workshops for university instructors.